Refund Policy for iConnectSure

At iConnectSure, we value your satisfaction and are committed to providing a straightforward and fair refund policy for our customers. This Refund Policy outlines the terms and conditions for requesting returns and refunds for products purchased from our online store.

1. Returns and Refunds

• You may request a return and refund within [7] days from the date of purchase. After this period, we may not be able to process your request.
• To be eligible for a return and refund, the item must be unused, in the same condition as received, and in its original packaging.
• We do not offer refunds for products that are on sale, discounted, or part of a promotion, unless the product is faulty or damaged.
• Shipping costs, including return shipping costs, are non-refundable.

2. Requesting a Refund

• To request a refund, please contact our customer support team at [ support@iconnectsure.com] within the eligible return period. Please provide your order number and details of the product you wish to return.
• Our customer support team will guide you through the return process and provide you with the necessary instructions for returning the product.

3. Refund Process

• Once we receive your returned item, our team will inspect it for any damage or signs of use.
• If the product is eligible for a refund and meets our return criteria, we will process your refund to the original payment method used during the purchase.
• Please allow [7-14] business days for the refund to be reflected in your account. The exact timing may depend on your bank or payment provider.

4. Faulty or Damaged Products

• If you receive a faulty or damaged product, please contact us immediately. We will provide instructions for returning the item, and upon inspection, we will offer a refund or replacement.

5. Cancellations

• If you wish to cancel your order, please contact us as soon as possible. We will make every effort to stop the order, but if it has already been processed, you may need to initiate a return as described above.

6. Contact Us

If you have any questions or concerns about our Refund Policy or would like to request a return and refund, please contact our customer support team at [support@iconnectsure.com].

Changes to Refund Policy

We may update this Refund Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will provide notice of any material changes on our website.